Insurance Policy MBE Safe Value
SPECIAL CONDITIONS
SECTION I – SAFEVALUE
The following Special Conditions prevail in case of discrepancy with the General Conditions of the policy
specifications or the printed Clauses attached to this present.
The coverage is given on the basis of the declarations of the Policyholder, who is required to disclose all
the circumstances that may affect the assessment of the risk.
PREMISE
-Omissis-
Art. 1 INSURED GOODS
This Section of the Policy will be considered applicable to all those goods, without other insurance coverage, for
which the customer has subscribed "MBE SafeValue" service which consists of:
- Collection and pickup of goods at the customer's premises or at MBE centres (affiliates);
- preparation of the packaging, if not already done professionally;
- insurance;
- shipment.
Art. 2 EXCLUDED GOODS
Unlessexplicitly agreedbetweenthepartiesbeforethe startof transport, the shipments andtransportof the
below described goods are excluded:
- valid coins and stamps;
- live plants and livestock, goods to be transported at a controlled temperature;
- motor vehicles and motor bikes;
- explosives.
Art. 3 RISK NOTIFICATION – REGISTRATIONS
The notification of risks to the Company will take place through the insertion, by the franchisee, of the shipment
data within the IT platform managed by MBE.
The data are as follows:
a) If the insured value is strictly less than € 4,000:
• Risk sheet signed by the customer(See Annex I);
• Digital photo of the object (and of the packaging phases) or of the professional packaging
(business customers), if already prepared, to be carried out by the franchisee.
b) If the sum insured is greater than or equal to € 4,000, and less than or equal to € 50,000:
• Risk sheet signed by the customer(See Annex I);
• Documentation certifying the value (invoice, estimate, price list, etc.);
• Digital photo of the object (and of the packaging phases) or of the professional packaging
(business customers), if already prepared, to be carried out by the franchisee.
c) If the sum insured is strictly greater than € 50,000:
• Dedicated questionnaire (See Annex II), to be sent to the Company via e-mail for approval.
d) Shipments ofjewels and precious shall be deemed automatically insured up to a value less than or equal
to € 50,000, as long as the franchisee provides:
• Risk sheet signed by the customer;
• Documentation certifying the value (invoice, estimate, price list, etc.);
• Digital photo of the object (and of the packaging phases) or of the professional
packaging (business customers), if already prepared, to be carried out by the franchisee.
In addition, all transport of jewels and precious with a value greater than €25,000 must be entrusted to couriers
equipped with appropriate protection systems.
The amount of indemnifiable damage shall be calculated after deducting the uncovered amount referred to in
Art. 5.
e) Shipments of luxury watches shall be deemed automatically insured up to a value less than or equal to
€7,500.00, as long as the franchisee provides:
• Risk Sheet signed by the customer;
• Documentation proving the value (invoice, estimate, price list, etc.);
• Digital photo of the item (and packaging steps) or professional packaging (business customers), if
already prepared, to be taken by the franchisee.
f) Shipments of works of art shall be deemed automatically insured up to a value less than or equal to
€6,000.00, as long as the franchisee provides:
• Risk Sheet signed by the customer;
• Documentation proving the value (invoice, estimate, price list, etc.);
• Digital photo of the item (and packaging steps) or professional packaging (business
customers), if already prepared, to be taken by the franchisee.
In addition, on all transports of works of art having a value in excess of €. 6,000.00, the amount of indemnity
value will be calculated after deduction of the deductible reported in Art. 5.
In any case Franchisees are obliged to keep lists, documents, transport register or equivalent documents
available to the Company together with transport documents.
The Company will have the right to inspect, through its representatives, at any time during office hours, all
the documentation concerning the insured transports together with any other official document of the
Policyholder having relevance with them such as the Purchasing registers, the invoice registers issued, the annual
VAT return on which, if requested, the Policyholder must provide the necessary clarifications.
Art. 4 CONVEYANCE AND INSURED LIMITS
The coverage is effective for shipments and transports covered by this insurance carried out with the means
indicated below for the maximum insured limits specified alongside them, which the Company grants for each
claim or series of claims deriving from a single event.
€ 200.000,00 for each claim or series of claims deriving from one single event;
€ 200.000,00 for each means of transportation, reduced to
€ 50.000,00 for each package
With the following sub-limits
€ 20.000,00 for mobile phone and tablet products and accessories, for each means of transport;
€ 2.000,00 for mobile phone and tablet products and accessories, for each package;
€ 6.000,00 for works of art;
€ 7.500,00 for luxury watches
€ 10.000,00 for used goods,raised to
€ 20.000,00 for used machinery
€ 6.000,00 for single parcel stored at PUDO centres;
€ 500,00 for documents
€ 1.000,00 for vouchers, tickets, vouchers (by way of example and not limited to)
for the face value indicated and insured.
These sums are understood to be guaranteed on a First Loss Basis.
It is also specified that the guarantee is effective on condition that the packaging is of a professional nature
and therefore made by the MBE franchisee or by "Business" customers of the franchisees themselves.
Limited to goods purchased from Auction Houses that do not exceed €. 1,000.00, the insurable value must be
understood to include the commissions applied by them. These commissions may not, however, exceed 30% of
the value of the asset sold and must result from certain documentation indicating separately the sale value and
the commissions applied. It is understood, however, that the value indicated does not constitute an estimate
accepted by the Insurers.
Art. 5 DEDUCTIBLE
Any losses or damages covered under this policy will be settled after deduction of the following deductibles:
- 25% on the damage for works of art whose value exceeds the sum of €6,000.00.
- 15% of the damage for all the following goods: Glass, Ceramics, Porcelain. Deductible not applicable in case of
non-delivery, theft or robbery.
- 10% of compensable loss, with a minimum of €1,000, for jewels and precious between €25,000.00 (extreme
included) and €50,000.00 (extreme included), applies to losses resulting from robbery, total or partial theft,
tampering, non-delivery, loss and shortages in general;
- 25% for luxury watches with a value exceeding €7,500.
Art. 6 COLLECTOR COINS
In partial derogation of Art. 3 "Merchandise Exclusions", the guarantee is understood to be effective for the
shipments and transport of collector coins, even if in precious material.
The ceiling for this type of goods is € 6,000.00 for each package and for each means of transport.
Any compensable losses or damages will be paid after deduction of a fixed deductible of € 250 for each and
every event, calculated or applicable on the refundable amount, subject to the 25% of deductible provided for
coins whose value exceeds the sum of €. 6,000.00 referred to in Article 5 of this Section.
Art. 7 BAGGAGE CLAUSE
Baggage shipments for which the Customer has subscribed to the "MBE SafeValue" service are included in the
coverage, under the following conditions:
Indemnity: € 500.00 in case of non-delivery or loss of baggage, with explicit acceptance by the Company of the
alleged non-delivery once 15 days have elapsed from the expected delivery date and indicated by the MBE
affiliate according to the established standards.
premium:
-Omissis-
Article 8 PUDO
The storage of insured goods in transit at PUDO points as defined above shall be deemed to be included in the
guarantee. The guarantee is provided within the SafeValue, SafeValue 4 Business and SafeValue Essential Sections
subject to application of the maximum amount of € 6,000.00 per claim.
This English version is a translation extract of the Italian policy.
In the event of any discrepancies between the Italian and English versions, the Italian policy shall prevail and be
deemed the sole legally binding document.
© 2026 Mail Boxes Etc. | The intellectual property rights of this file are exclusively owned by the Franchisor and
MBE. Mail Boxes Etc. and MBE SafeValue are registered trademarks used under licence from MBE Worldwide
S.p.A. (all rights reserved). Any unauthorised reproduction or distribution is prohibited. The MBE SafeValue
service is subject to terms and restrictions and is based on the General, Additional and Particular Conditions of
the Policy entered into between the Franchisor and AIG Europe S.A. – General Representative Office for Italy,
with a cost inseparable from the MBE SafeValue service.